Costa Rica is always an attractive option to invest in Latin America; the outsourcing modality is growing and becoming more and more popular to USA companies who choose Costa Rica as their Outsourcing destination because of the many advantages the Country has, the Human Talent the Proximity with the US (this is where our name comes from!), and a great Business Environment. As the Costa Rican Investment Promotion Agency says, “in an innovative business world, Costa Rica is ready for the challenge of taking high tech industries and showing how a tradition of peace, education and innovation are the perfect formula to make business”   With the constitution in 1949, Costa Rica decided to ban any armed forces, making it one of only a handful of countries in the world without an army, still to this day. By investing in education instead of funding an army, Costa Rica now boasts a 98% literacy rate, the highest in Latin America. The Costa Rican workforce stands out for its high educational standards and outstanding productivity levels. These capabilities are the expected outcome of a historical commitment to pursue greater economic growth and higher living standards through an energetic and widespread educational policy […]


Sometimes solutions to problems come in the most unexpected way. Like this past January, when some unexpected news sparked the idea that allowed us to create our Research, Development and Innovation group without exceeding our current spent, and generating extraordinary results along the way. In the next few paragraphs, I share our journey from bench to rafting.   Unexpected news   It all started back in January 2015, when we got some bad news. After being just a few months with the company, I had to step out of the office for a couple of days to co-train a Certified Scrum Master workshop. The team I was asked to focus on was doing greatly so I didn’t feel any apprehension for not being around for a while.   But our friend Murphy knows how to deliver. In the morning of the workshop’s first day I got some unexpected news: our customer (the company’s largest) was requesting an important temporary downsize in his operation with us. So I got in touch with company’s management and they told me they were going to handle it, to carry on with the workshop as planned.   However, e-mails kept going back and forth and […]


One additional aspect that is usually overlooked when choosing an outsourcing location and more specially when defining your outsourcing partner, is the cultural difference between countries and companies. Let me elaborate a little bit more on this.   The Cultural Barrier Challenge:   The effect of different cultures may affect the communication process and the easiness needed to work effectively in an agile world.   Cultural barriers can be evident, or much subtler, such as when, “We may have problems implementing this” may actually be a polite way of saying, “We cannot do this…” or “I don’t have a clue on how to do this”    Other cultural barriers arise when finer points or nuances are misunderstood due to thinking within a different framework, specially when project failures or problems occur, and the need to communicate setbacks arise.   Many of our clients have had previous experience working with countries in the other side of the world and the cultural part has been an issue that occasionally have created  unforeseen problems that are hard to solve. In some cases, asking questions is seen as something “bad” from the provider side, or “a disrespect to the client who is explaining requirements”. Same thing […]